All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment or notify you of the length of time that it will take for the item to be in stock from backorder.
Items offered on our website are only available for delivery to addresses in the United States. Any shipments outside of the US and it's territories are not available at this time.
The estimated deliver time for orders placed is 10-15 business days. Each one of our products is produced by hand right here in Reno, Nevada. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within fifteen  business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping costs are based on the weight of your order, the amount of items ordered and the shipping method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the state tax local to where the item is shipped from, in this case Reno/Sparks, Nevada.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately using our return form or call us at 775.387.2011.
If you have any questions about the delivery and shipment or your order, please contact us at 775.387.2011 or use the contact form here.